Steadily growing customer demands require continuous improvements in sales. Customized solutions will be viewed by customers as a matter of course. Therefore structured customer knowledge and customer insight are more and more important, to manage long-term customer success.


Please see my offer:



(1-2-days workshop)  


(10-15 days)                


(25 days, Interim)   

1. Preparing the negotiations

1. How to build a

customer strategy

1. Strategiec review of 

customer portfolios

2. SWOT analysis

2. Reviewing the

customer portfolio


2. Strategies to work with customers

beyond negotiations

3. Customer KPI´s measuring

the success

3. Efficency analysis 

of workflows

3. The customer balanced Scorecard
    4. Change Management