Steadily growing customer demands require continuous improvements in sales. Customized solutions will be viewed by customers as a matter of course. Therefore structured customer knowledge and customer insight are more and more important, to manage long-term customer success.
Please see my offer:
|
Basic (1-2-days workshop) |
Basic+ (10-15 days) |
Advanced (25 days, Interim) |
| 1. Preparing the negotiations |
1. How to build a customer strategy |
1. Strategiec review of customer portfolios |
| 2. SWOT analysis |
2. Reviewing the customer portfolio |
2. Strategies to work with customers beyond negotiations |
|
3. Customer KPI´s measuring the success |
3. Efficency analysis of workflows |
3. The customer balanced Scorecard |
| 4. Change Management |
