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Steadily growing customer demands require continuous improvements in sales. Customized solutions will be viewed by customers as a matter of course. Therefore structured customer knowledge and customer insight are more and more important, to manage long-term customer success.

 

Please see my offer:

 

 Basic

(1-2-days workshop)  

Basic+

(10-15 days)                

 Advanced

(25 days, Interim)   

1. Preparing the negotiations

1. How to build a

customer strategy

1. Strategiec review of 

customer portfolios

2. SWOT analysis

2. Reviewing the

customer portfolio

 

2. Strategies to work with customers

beyond negotiations

3. Customer KPI´s measuring

the success

3. Efficency analysis 

of workflows

3. The customer balanced Scorecard
    4. Change Management